TERMS & CONDITIONS

Brand: Pickento
Website: https://pickento.com
Last updated: October 25, 2026

These Terms & Conditions govern the use of the Pickento website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms, subject to your mandatory rights under applicable law.

1. Seller Information

Pickento is the commercial brand under which the online store operates.

Legal seller: FOREVER DI GIOMI ENRICO
Legal form: Sole proprietorship (Impresa individuale)
Registered business address: Via Giordano Bruno 15/A, 57023 Cecina (LI), Italy
VAT number: IT02018740494
Business Register / REA: LI-226243
Certified email (PEC): enrico.giomi@pec.studiostrambi.com
Customer support: pickentostore@gmail.com
Website: https://pickento.com

For assistance with purchases, products, deliveries, returns, or refunds, please contact our customer support email.

2. Eligibility

By placing an order, you confirm that you have the legal capacity to enter into a purchase contract under the laws applicable to you.

If you are below the legal age required to make purchases independently, you must have the authorization of a parent or legal guardian.

3. Customer Information

Customers must provide accurate and complete information when placing an order, including their name, delivery address, and email address.

Customers are responsible for checking the accuracy of their information before completing checkout.

If additional information is reasonably necessary to process or deliver an order, we may contact the customer.

4. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, and specifications are accurate.

Colors may vary slightly depending on screen settings. Product images are intended to illustrate the products offered and do not override their actual specifications or descriptions.

Products are subject to availability. If a product becomes unavailable after an order has been accepted, we will contact the customer and arrange an appropriate solution, including a refund where applicable.

5. Prices and Payments

All prices and applicable charges will be displayed at checkout before the customer confirms the order.

Payments are processed through the payment methods available on our website.

We reserve the right to correct pricing errors and update prices for future purchases. Changes will not affect orders already concluded, except where applicable law permits otherwise.

Pickento currently offers free standard shipping to destinations where this option is available. Any additional delivery charges will be disclosed before purchase.

6. Customs Duties, Import Taxes and Other Charges

Orders shipped internationally may be subject to customs duties, import taxes, customs clearance fees, or other charges imposed by the destination country's authorities.

Whether these charges are included in the purchase or shipping price depends on the destination, the shipping method, and the applicable import arrangements.

Where such charges are not included in the checkout total and are legally payable by the recipient, the customer may be required to pay them upon import or delivery, provided the applicable charges and conditions have been appropriately disclosed before purchase.

Pickento does not promise that all international shipments are exempt from additional import charges.

Nothing in this section excludes any tax obligations legally imposed on Pickento or limits mandatory consumer rights.

7. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An order acknowledgment confirms receipt of the order but does not necessarily constitute acceptance.

The purchase contract is formed when the order is accepted in accordance with the applicable checkout process and law.

We may refuse or cancel an order for legitimate reasons, including product unavailability, payment authorization failure, or reasonably suspected fraud.

If an order is canceled after payment has been received, the customer will receive the applicable refund.

8. Shipping and Delivery

Orders may be fulfilled and shipped through international suppliers and logistics partners.

Processing and delivery estimates are provided in our Shipping Policy and, where applicable, on product pages or at checkout.

Delivery estimates are not guaranteed unless expressly stated. Delays may occur due to customs procedures, carrier disruptions, peak periods, weather, or other logistical circumstances.

We will make reasonable efforts to address significant delays and communicate relevant information to affected customers.

Nothing in these Terms excludes our obligations concerning delivery deadlines, non-delivery, or responsibility for goods before the transfer of risk under applicable law.

Please consult our Shipping Policy for further information.

9. Returns, Cancellations and Refunds

Returns, cancellations, refunds, and remedies for defective or non-conforming products are governed by our Returns & Refund Policy and applicable law.

Eligible consumers in the European Union and United Kingdom generally have a statutory right to withdraw from online purchases within 14 days of receiving the goods, subject to applicable exceptions.

For returns due to a change of mind, the customer may be responsible for the direct cost of return shipping, provided this has been properly disclosed before purchase and applicable law permits it.

Pickento does not promise free return shipping or prepaid return labels as a standard service.

For defective, damaged, incorrect, or non-conforming products, customers retain their statutory rights to appropriate remedies, including repair, replacement, price reduction, or refund where required by law.

Customers should contact pickentostore@gmail.com for return instructions before sending products back.

Nothing in this section limits any mandatory cancellation, return, warranty, or refund rights.

10. Product Warranties

Products are covered by any applicable statutory consumer guarantees and legal warranties.

For consumers in the European Union, the statutory legal guarantee of conformity generally applies for at least two years from delivery, subject to applicable national law.

If a product is defective or does not conform to the purchase contract, customers should contact our support team with their order details and a description of the issue.

Any commercial warranty offered for a specific product will be additional to, and will not replace, mandatory statutory rights.

11. Intellectual Property

The Pickento name, branding, logos, website content, graphics, and other materials are owned by Pickento or used with appropriate authorization, unless otherwise indicated.

Reproduction, distribution, modification, or commercial use of such materials without authorization is prohibited except where permitted by law.

Third-party trademarks remain the property of their respective owners.

12. Acceptable Use

Customers must not use the website for unlawful, fraudulent, or misleading purposes.

Unauthorized access attempts, interference with website security, distribution of malicious code, and infringement of third-party rights are prohibited.

We may take reasonable measures to protect the website and its users in accordance with applicable law.

13. Third-Party Services

Our website may use third-party services for payment processing, order fulfillment, shipping, analytics, and other operational purposes.

Third-party providers may have their own terms and privacy policies.

The use of third-party providers does not remove Pickento's obligations to customers under applicable law.

14. Website Availability

We make reasonable efforts to keep the website operational and accessible.

However, uninterrupted availability cannot be guaranteed. Temporary interruptions may occur for maintenance, security updates, or technical reasons.

Nothing in this section limits any statutory rights concerning products purchased through our website.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these Terms do not exclude mandatory consumer remedies, liability for defective or non-conforming products, or other obligations that cannot legally be excluded.

Any limitation of liability applies only to the extent permitted by applicable law.

16. Privacy and Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR where applicable.

Our Privacy Policy explains how personal information is collected, used, stored, and shared, and describes the rights available to customers.

Please consult the Privacy Policy published on our website.

17. Changes to These Terms

We may update these Terms to reflect changes in our operations, services, or legal obligations.

The updated version will be published on this page with a revised date.

Changes will not retroactively modify contracts already concluded unless permitted by applicable law.

18. Governing Law and Consumer Rights

These Terms are governed by Italian law, without prejudice to mandatory consumer protection provisions applicable in the customer's country of habitual residence.

Consumers retain their statutory rights to pursue claims before courts having jurisdiction under applicable law.

Nothing in these Terms prevents customers from exercising mandatory legal rights or accessing legally available dispute resolution procedures.

19. Contact

For questions regarding these Terms, orders, or customer support, please contact:

Pickento Customer Support
Email: pickentostore@gmail.com
Website: https://pickento.com

For formal legal correspondence, the seller's registered business details and certified email address are provided in Section 1.