SHIPPING POLICY

Brand: Pickento
Website: https://pickento.com
Last Updated: October 25, 2026

1. SCOPE OF THIS POLICY

This Shipping Policy governs the processing, shipment, and delivery of orders placed through https://pickento.com.

By placing an order, you acknowledge this Policy, subject to your statutory rights under applicable consumer protection laws.

2. ORDER PROCESSING

Our order fulfillment process generally consists of the following stages:

1. Order Confirmation

Once your purchase is completed, you will receive an order confirmation by email.

2. Processing and Preparation

Orders are prepared for fulfillment through our suppliers and logistics partners. Processing may take up to 5 business days, depending on product availability, order verification, and fulfillment requirements.

3. Dispatch

Once processing is complete, your order is handed over to the selected shipping carrier. You may receive a shipping confirmation and tracking information when available.

Processing times are estimates and may vary depending on operational circumstances.

3. SHIPPING AND ESTIMATED DELIVERY TIMES

Pickento offers free standard shipping to eligible destinations where this option is available at checkout.

Orders may be shipped directly from our suppliers' warehouses in China or from another fulfillment location, depending on product availability and the shipping arrangements for the order.

Delivery times depend on the destination country, selected shipping method, carrier, customs procedures, and other logistical factors.

The applicable shipping estimate, where available, will be displayed on the relevant product page or at checkout.

For shipments dispatched from China, international transit may take longer than domestic shipping. Customers should review the applicable estimate before placing an order.

Delivery estimates are not guaranteed arrival dates. However, this does not affect any mandatory delivery deadlines or consumer rights under applicable law.

Unless otherwise agreed, goods must be delivered within the legally applicable delivery period.

4. PEAK SEASONS AND EXTRAORDINARY CIRCUMSTANCES

During periods of exceptionally high demand, including Black Friday, Christmas, New Year's, and other major promotional periods, shipping and processing may take longer than usual.

Delivery may also be affected by severe weather, carrier congestion, customs inspections, public holidays, or supply chain disruptions.

In these circumstances, we will make reasonable efforts to:

• Process and dispatch orders as promptly as possible.

• Provide tracking information when available.

• Inform affected customers of significant delays where reasonably possible.

• Assist customers in resolving delivery issues.

Any delay remains subject to applicable consumer protection laws and statutory remedies.

5. SHIPPING DELAYS AND TRACKING

After dispatch, delivery is handled by the selected shipping carrier and the relevant logistics partners.

Tracking information may take several days to become available or to show its first update after dispatch.

International shipments may pass through several transit facilities and customs checkpoints before reaching their destination.

If your tracking information has not updated for an extended period or your order appears to be delayed, please contact us at pickentostore@gmail.com with your order number.

We will investigate the issue with our fulfillment and logistics partners and assist you in determining the next appropriate steps.

Nothing in this section excludes any responsibility or remedy that cannot legally be excluded under applicable law.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your address carefully before completing checkout, including the street name, building number, postal code, city, and country.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Where delivery fails because of an incorrect or incomplete address supplied by the customer, we will work with the customer and the carrier to identify an appropriate solution.

Any additional reshipping charges or deductions will be applied only where legally permitted, properly disclosed where required, and consistent with applicable consumer rights.

7. CUSTOMS DUTIES, IMPORT TAXES AND FEES

Orders shipped internationally may be subject to customs duties, import taxes, customs clearance fees, or other charges imposed by the destination country's authorities.

Whether such charges are included in the purchase or shipping price depends on the destination, the shipping method, and the applicable import arrangements.

Unless expressly stated otherwise at checkout or in the applicable shipping terms, the displayed product price and free standard shipping offer do not necessarily include all import charges.

Where charges are not included in the checkout total and are legally payable by the recipient, the customer may be required to pay them upon import or delivery, provided the applicable charges and conditions have been appropriately disclosed before purchase.

For shipments to the European Union, VAT and customs procedures depend on the applicable import arrangements, the value and nature of the goods, and the shipping method used.

Pickento does not guarantee that every shipment will arrive without additional customs charges.

Nothing in this section transfers a tax or legal obligation to the customer where applicable law places that obligation on Pickento, or limits any mandatory consumer rights.

8. UNDELIVERED ORDERS

If an order cannot be delivered, we will review the available tracking information and, where appropriate, contact the carrier or fulfillment partner.

If a parcel is returned to the sender, held at a collection point, or otherwise becomes undeliverable, please contact us so that we can assess the situation.

Where the delivery failure results from incorrect customer-provided information, failure to collect the parcel, or another circumstance attributable to the customer, we will determine the available options in accordance with applicable law.

Any additional shipping charges, cancellation, or refund deductions will be applied only where legally permitted.

If an order is not delivered within the applicable contractual or statutory period, customers retain their rights and remedies under applicable law.

9. LOST, DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact pickentostore@gmail.com.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the product and packaging, where relevant and reasonably available.

We will review the information and work with our fulfillment or logistics partners to determine an appropriate solution.

Nothing in this section limits any statutory rights concerning defective products, non-conforming goods, non-delivery, or refunds.

10. TRANSFER OF RISK

For consumer purchases, the risk of loss or damage to goods generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods, unless applicable law provides otherwise.

Where the customer independently arranges a carrier that was not offered by Pickento, risk may pass when the goods are handed over to that carrier, where permitted by law.

Nothing in this section excludes any mandatory consumer protection rights or obligations applicable to the seller.

11. CONTACT US

For questions or concerns regarding shipping, tracking, or delivery, please contact:

Pickento Customer Support
Email: pickentostore@gmail.com
Website: https://pickento.com

We aim to respond to customer inquiries within 2 business days, although response times may vary during periods of exceptionally high demand.